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Regulations

OTOLANDIA.PL ONLINE STORE REGULATIONS

TABLE OF CONTENTS:

  1. GENERAL PROVISIONS
  2. ELECTRONIC SERVICES IN THE ONLINE STORE
  3. CONDITIONS FOR CONCLUDING SALES AGREEMENTS
  4. METHODS AND TERMS OF PAYMENT FOR PRODUCTS
  5. COST, METHODS, AND TERMS OF DELIVERY AND PRODUCT PICKUP
  6. PRODUCT COMPLAINTS
  7. OUT-OF-COURT METHODS OF HANDLING COMPLAINTS AND ENFORCEMENT OF CLAIMS, AND ACCESS RULES TO THESE PROCEDURES
  8. RIGHT OF WITHDRAWAL FROM THE AGREEMENT (APPLIES TO SALES AGREEMENTS CONCLUDED FROM DECEMBER 25, 2014)
  9. PROVISIONS CONCERNING ENTREPRENEURS
  10. FINAL PROVISIONS
  11. WITHDRAWAL FORM TEMPLATE

1. GENERAL PROVISIONS

  1. The Online Store available at www.otolandia.pl is operated by Michał Witkowski conducting business under the name OTOLANDIA MICHAŁ WITKOWSKI, registered in the Central Register and Information on Economic Activity of the Republic of Poland, with an address for business operations and correspondence at ul.Postępu 2, 02-676 Warsaw, NIP: 8212341454, REGON 382031958, email address: sklep@otolandia.pl, phone number: 502085385.

  2. This Regulation is addressed to both consumers and entrepreneurs using the Online Store, unless a specific provision of the Regulation is addressed exclusively to consumers or entrepreneurs.

  3. The administrator of personal data processed in connection with the implementation of the provisions of this Regulation is the Service Provider. Personal data is processed for purposes, to the extent, and based on the principles indicated in the privacy policy published on the Online Store's website. Providing personal data is voluntary. Each person whose personal data is processed by the Service Provider has the right to access their content and the right to update and correct them.

  4. Definitions:

    • WORKING DAY – one day from Monday to Friday, excluding public holidays.
    • REGISTRATION FORM – a form available in the Online Store enabling the creation of an Account.
    • ORDER FORM – an Electronic Service, an interactive form available in the Online Store enabling the placement of an Order, in particular, by adding Products to the electronic basket and specifying the conditions of the Sales Agreement, including the method of delivery and payment.
    • CUSTOMER – (1) a natural person with full legal capacity, and in cases provided for by generally applicable laws, also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, which is granted legal capacity by law; - who has concluded or intends to conclude a Sales Agreement with the Seller.
    • CIVIL CODE – the Civil Code of April 23, 1964 (Journal of Laws 1964 No. 16, item 93, as amended).
    • ACCOUNT – an Electronic Service, marked with an individual name (login) and password provided by the Service Recipient, a set of resources in the IT system of the Service Provider in which data provided by the Service Recipient and information about Orders placed by them in the Online Store are collected.
    • NEWSLETTER – an Electronic Service, an electronic distribution service provided by the Service Provider via e-mail, allowing all users benefiting from it to automatically receive from the Service Provider successive editions of the newsletter containing information about Products, novelties, and promotions in the Online Store.
    • PRODUCT – a movable item available in the Online Store, the subject of a Sales Agreement between the Customer and the Seller.
    • REGULATIONS – these regulations of the Online Store.
    • ONLINE STORE - the online store of the Service Provider available at the internet address: www.otolandia.pl
    • SELLER; SERVICE PROVIDER – Michał Witkowski conducting business under the name OtoLandia Michał Witkowski, entered into the Central Register and Information on Economic Activity of the Republic of Poland kept by the minister competent for the economy, having: a place of business and an address for service at ul. Postępu 2, 02-676 Warsaw, NIP: 8212341454, REGON: 382031958, email address: sklep@otolandia.pl, phone number: 502085385.
    • SALES AGREEMENT – a sales agreement for a Product concluded or to be concluded between the Customer and the Seller through the Online Store.
    • ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Service Recipient through the Online Store.
    • SERVICE RECIPIENT – (1) a natural person with full legal capacity, and in cases provided for by generally applicable laws, also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, which is granted legal capacity by law; - using or intending to use an Electronic Service.

2. ELECTRONIC SERVICES IN THE ONLINE STORE

  1. The Online Store offers the following Electronic Services: Account, Order Form, and Newsletter.

  2. Account – The use of an Account is possible after the Service Recipient completes two consecutive steps – (1) filling out the Registration Form, (2) clicking the "Register" button. The Registration Form requires the Service Recipient to provide their email address and password.

    • The Electronic Service of the Account is provided free of charge indefinitely. The Service Recipient has the option to delete the Account (unsubscribe) at any time and without giving a reason by sending a relevant request to the Service Provider, particularly via email to sklep@otolandia.pl or in writing to the address: Ul. Postępu 2, 02-676 Warsaw.

  3. Order Form – The use of the Order Form begins when the Customer adds the first Product to the electronic shopping cart in the Online Store. Placing an order involves two consecutive steps by the Customer – (1) filling out the Order Form and (2) clicking on the Online Store page after completing the Order Form, the "Buy and Pay" field – until this moment, there is the possibility of independent modification of the entered data (for this purpose, follow the displayed messages and information available on the Online Store page). The Order Form requires the Customer to provide the following data: customer's name, address (street, house/apartment number, postal code, city, country), email address, contact phone number, and data regarding the Sales Agreement: Product(s), quantity of Product(s), place and method of Product(s) delivery, payment method. For Customers who are not consumers, it is also necessary to provide the company name and VAT number.

    • The Electronic Service of the Order Form is provided free of charge, has a one-time character, and terminates upon placing an order through it or upon the Service Recipient's earlier discontinuation of placing an order through it.

  4. Newsletter – Using the Newsletter occurs after providing an email address in the "Newsletter" field visible on the Online Store's website, where subsequent editions of the Newsletter are to be sent, and clicking the "Subscribe" button. Users can also subscribe to the Newsletter by checking the appropriate checkbox during Account creation – upon creating an Account, the Service Recipient is subscribed to the Newsletter.

    • The Electronic Service of the Newsletter is provided free of charge indefinitely. The Service Recipient has the option to unsubscribe from the Newsletter at any time and without giving a reason by sending a relevant request to the Service Provider, particularly via email to sklep@otolandia.pl or in writing to the address: Ul. Postępu 2, 02-676 Warsaw.

  5. Technical requirements necessary for cooperation with the IT system used by the Service Provider: (1) computer, laptop, or other multimedia device with internet access; (2) access to email; (3) web browser: Mozilla Firefox version 17.0 and higher or Internet Explorer version 10.0 and higher, Opera version 12.0 and higher, Google Chrome version 23.0 and higher, Safari version 5.0 and higher, Microsoft Edge version 25.10586.0.0 and higher; (4) enabling the capability to save Cookies and support Javascript in the web browser.

  6. The Service Recipient is obliged to use the Online Store in accordance with the law and good manners, respecting personal rights, copyrights, and intellectual property rights of the Service Provider and third parties. The Service Recipient is obligated to enter data consistent with the factual state. The Service Recipient is prohibited from providing content of an unlawful nature.

  7. Complaint procedure:

    • Complaints related to the provision of Electronic Services by the Service Provider and other complaints related to the operation of the Online Store (excluding the Product complaint procedure specified in point 6 of the Regulations) can be submitted in writing to the address: Ul. Postępu 2, 02-676 Warsaw, or electronically via email to: sklep@otolandia.pl.

    • It is recommended for the Service Recipient to include in the complaint description: (1) information and circumstances regarding the subject of the complaint, in particular, the type and date of irregularities; (2) the Service Recipient's request; and (3) contact details of the complainant – this will facilitate and expedite the consideration of the complaint by the Service Provider. The requirements given in the preceding sentence are only recommendations and do not affect the effectiveness of complaints filed without the recommended complaint description.

    • The Service Provider will respond to the complaint immediately, no later than within 14 calendar days from the date of its submission.

3. CONDITIONS FOR CONCLUDING A SALES AGREEMENT

  1. The conclusion of a Sales Agreement between the Customer and the Seller occurs after the Customer places an order using the Order Form in the Online Store in accordance with point 2.1.2 of the Regulations.

  2. The price of the Product displayed on the Online Store's website is in Polish zlotys and includes taxes. The Customer is informed about the total price, including taxes, of the Product subject to the Order, as well as the costs of delivery (including fees for transport, delivery, and postal services) and other costs, and when the amount of these fees cannot be determined – about the obligation to pay them, on the Online Store's pages during the order placement process, including at the moment of expressing the Customer's will to be bound by the Sales Agreement.

  3. The procedure for concluding a Sales Agreement in the Online Store using the Order Form:

    • The conclusion of a Sales Agreement between the Customer and the Seller occurs after the Customer places an order in the Online Store in accordance with point 2.1.2 of the Regulations.

    • After placing an order, the Seller immediately confirms its receipt and simultaneously accepts the order for execution. The confirmation of the order receipt and its acceptance for execution by the Seller occurs by sending a relevant e-mail message to the e-mail address provided by the Customer during the order placement, containing at least the Seller's statements about the order receipt and its acceptance for execution and confirmation of the conclusion of the Sales Agreement. The moment the Customer receives the above e-mail message, the Sales Agreement is concluded between the Customer and the Seller.

  4. The recording, securing, and making available to the Customer of the content of the concluded Sales Agreement occurs by (1) making this Regulation available on the Online Store's website and (2) sending the Customer an e-mail message as mentioned in point 3.3.2 of the Regulations. The content of the Sales Agreement is additionally recorded and secured in the IT system of the Seller's Online Store.

4. PAYMENT METHODS AND TERMS FOR PRODUCT

  1. The Seller provides the Customer with the following payment methods for the Sales Agreement:

    1. Transaction settlements by credit card and e-transfer are carried out through PayPro S.A.

  2. Payment by bank transfer to the Seller's bank account, electronic payments, payment via BLIK, and card payments (Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro) through the Przelewy24.pl service. Current payment methods are specified on the Online Store's website in the payment information tab and on the website http://www.przelewy24.pl.

    • Transaction settlements for electronic payments, BLIK, and card payments are carried out according to the Customer's choice through the Przelewy24.pl service. Electronic and card payment services are provided by Przelewy24.pl – Dialcom24 Sp. z o.o. with its registered office in Poznań (address: ul. Kanclerska 15; 60-327 Poznań), entered into the National Court Register under the number 0000306513, kept by the District Court Poznań – Nowe Miasto i Wilda in Poznań, share capital of PLN 1,697,000, NIP: 7811733852.

  3. In the case of a need for a refund for a transaction made by the customer with a payment card, the Seller will refund it to the bank account associated with the customer's payment card.

  4. Payment Term:

    • The Customer is required to make the payment within 7 calendar days from the date of concluding the Sales Agreement. After this period, all unpaid orders are canceled.

5. COST, METHODS, AND DELIVERY TERMS, AS WELL AS PRODUCT PICKUP

  1. Product delivery is available in the territory of the Republic of Poland.

  2. Product delivery to the Customer is chargeable unless the Sales Agreement states otherwise. The costs of delivering the Product (including fees for transport, delivery, and postal services) are indicated to the Customer on the Online Store's pages in the cost information tab and during the order placement, including at the moment of expressing the Customer's will to be bound by the Sales Agreement.

  3. Personal pickup (if available as an option during purchase) of the Product by the Customer is free of charge.

  4. The Seller provides the Customer with the following delivery or pickup methods:

    1. DPD Courier
    2. InPost Courier
    3. Parcel Lockers
    4. Personal pickup by prior arrangement with the Seller at ul. Postępu 2, 02-676 Warsaw.

  5. Product Delivery Term:

    • Orders are dispatched within 48 hours of payment confirmation. The delivery time (from the moment the package is sent from the warehouse) depends directly on the chosen carrier and usually ranges from 1 to 4 business days. In exceptional situations, the Seller reserves the right to extend the shipping deadline, which cannot exceed 12 days. The delivery term starts from the date of crediting the Seller's bank account or settlement account.

  6. Product Pickup Term:

    • In the case of the Customer choosing personal pickup, the Product will be ready for pickup by the Customer within 3 business days unless a shorter term is specified in the description of the Product or during the order placement. For Products with different pickup readiness times, the pickup readiness term is the longest specified term, not exceeding 3 business days. The Customer will be additionally informed by the Seller about the readiness of the Product for pickup. The start of the Product pickup term by the Customer is counted from the date of crediting the Seller's bank account or settlement account.

6. PRODUCT COMPLAINT

  1. The basis and scope of the Seller's liability to the Customer if the sold Product has a physical or legal defect (warranty) are determined by generally applicable laws, especially in the Civil Code (specifically in articles 556-576 of the Civil Code). For Sales Agreements concluded until December 24, 2014, the basis and scope of the Seller's liability towards a Customer who is a natural person acquiring the Product for purposes unrelated to professional or business activity, due to the non-conformity of the Product with the Sales Agreement, are determined by generally applicable laws, especially the Act of July 27, 2002, on specific conditions of consumer sales and amending the Civil Code (Journal of Laws 2002 No. 141, item 1176, as amended).

  2. The Seller is obligated to deliver the Product to the Customer without defects.

  3. A complaint can be filed by the Customer, for example:

    • In writing to the address: ul. Postępu 2, 02-676 Warsaw.
    • Electronically via email to: sklep@otolandia.pl.

  4. It is recommended that the Customer include in the complaint description: (1) information (product name, order number) and circumstances regarding the subject of the complaint, especially the type and date of the defect; (2) the Customer's request for how to bring the Product into conformity with the Sales Agreement or a statement of a price reduction or withdrawal from the Sales Agreement; and (3) contact details (name and surname, email address, or correspondence address, phone number) of the complainant. Photographic documentation that can facilitate/expedite the complaint process is also recommended. The requirements given in the preceding sentence are only recommendations and do not affect the effectiveness of complaints filed without the recommended complaint description.

  5. The Seller will respond to the Customer's complaint promptly, no later than within 14 calendar days from the date of its submission. If the Customer, who is a consumer, has requested a replacement of the item or removal of the defect, or has made a statement about lowering the price, indicating the amount by which the price is to be reduced, and the Seller has not responded to this request within 14 calendar days, it is considered that the request has been considered justified.

  6. The Customer, who exercises rights under the warranty, is obliged to deliver the defective Product to the address: ul. Postępu 2, 02-676 Warsaw. Therefore, in some situations, sending the product back with all its accessories and a copy of the purchase invoice will be required to start the complaint process. The Seller will inform the Customer about this after receiving the complaint report. In the case of a Customer who is a consumer, the cost of delivering the Product is borne by the Seller, while in the case of a Customer who is not a consumer, the cost of delivery is borne by the Customer

7. NON-JUDICIAL METHODS OF COMPLAINT RESOLUTION AND ENFORCEMENT OF CLAIMS, AND ACCESS RULES TO THESE PROCEDURES

  1. Detailed information regarding the possibility for a consumer customer to use non-judicial methods of complaint resolution and enforcement of claims, as well as the rules for accessing these procedures, is available on the website of the Office of Competition and Consumer Protection at: https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php.

  2. The President of the Office of Competition and Consumer Protection also operates a contact point (phone: 22 55 60 333, email: kontakt.adr@uokik.gov.pl, or postal address: Pl. Powstańców Warszawy 1, Warsaw). Its task includes providing assistance to consumers in matters related to out-of-court resolution of consumer disputes.

  3. Consumers have various options for using non-judicial methods of complaint resolution and enforcement of claims, including: (1) submitting a dispute to a permanent consumer arbitration court (more information at http://www.spsk.wiih.org.pl/); (2) filing a request for out-of-court dispute resolution with the provincial inspector of the Trade Inspection (more information on the inspectorate relevant to the Seller's place of business); and (3) seeking assistance from the district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection (such as the Consumer Federation, Polish Consumer Association). Advice is provided, among other ways, by email at porady@dlakonsumentow.pl and by calling the consumer hotline at 801 440 220 (the hotline operates on business days, from 8:00 a.m. to 6:00 p.m., connection fee according to the operator's tariff).

  4. The online platform for resolving disputes between consumers and entrepreneurs at the EU level (ODR platform) is available at http://ec.europa.eu/consumers/odr. The ODR platform is an interactive and multilingual website with comprehensive support for consumers and entrepreneurs seeking an out-of-court resolution of a dispute related to contractual obligations arising from an online sales agreement or service agreement (more information on the platform itself or at the website of the Office of Competition and Consumer Protection: https://uokik.gov.pl/spory_konsumenckie_faq_platforma_odr.php).

8. RIGHT OF WITHDRAWAL FROM THE AGREEMENT (APPLIES TO SALES AGREEMENTS CONCLUDED FROM DECEMBER 25, 2014)

  1. A consumer who has concluded a distance agreement may withdraw from it within 14 calendar days without giving any reason and without incurring costs, with the exception of costs specified in point 8.7 of the Regulations. Sending a statement before the deadline is sufficient to meet the deadline. The declaration of withdrawal from the agreement can be made, for example:

    1. in writing to the address: ul. Postępu 2, 02-676 Warsaw;

    2. electronically via email to: sklep@otolandia.pl;

  2. A sample withdrawal form is included in Annex 2 to the Consumer Rights Act and is also available in point 11 of the Regulations and on the Online Store's website in the section on withdrawal from the agreement. The consumer can use the form, but it is not obligatory.

  3. The period for withdrawal from the agreement begins:

    1. for an agreement under which the Seller delivers the Product, being obliged to transfer its ownership (e.g., Sales Agreement) - from taking possession of the Product by the consumer or a third party indicated by them other than the carrier, and in the case of an agreement that: (1) covers multiple Products that are delivered separately, in batches, or in parts - from taking possession of the last Product, batch, or part, or (2) consists of regular delivery of Products for a specified period - from taking possession of the first of the Products;

    2. for other agreements - from the day of concluding the agreement.

  4. In the case of withdrawal from a distance agreement, the agreement is considered not concluded.

  5. The Seller is obliged to refund all payments made by the consumer without undue delay, no later than 14 calendar days from the day of receiving the consumer's statement of withdrawal from the agreement. The Seller makes the refund using the same payment method that the consumer used, unless the consumer has expressly agreed to a different refund method that does not involve any costs for them. If the Seller has not offered to collect the Product from the consumer themselves, they may withhold the refund of payments received from the consumer until they receive the Product back or until the consumer provides proof of its return, whichever occurs first.

    1. The consumer is obliged to return the Product to the Seller or hand it over to a person authorized by the Seller for collection immediately, no later than 14 calendar days from the day they withdrew from the agreement, unless the Seller offered to collect the Product themselves. Sending the Product to: ul. Postępu 2, 02-676 Warsaw is sufficient to meet the deadline.

  6. Possible costs associated with the consumer's withdrawal from the agreement that the consumer must bear:

    1. If the consumer has chosen a method of Product delivery other than the cheapest regular delivery method available in the Online Store, the Seller is not obliged to refund the additional costs incurred by the consumer.

    2. The consumer bears the direct costs of returning the Product.

    3. In the case of canceling part of the purchases for orders fulfilled under free shipping, obtained after exceeding the specified order amount (delivery provided at OtoLandia's expense), the consumer will incur the costs of the chosen form of delivery by reducing the refund amount by the delivery cost assigned to the final order.

    4. In the case of a Product that is a service, the performance of which - at the express request of the consumer - began before the expiry of the withdrawal period, a consumer who exercises the right to withdraw from the agreement after making such a request is obliged to pay for the services provided until the withdrawal from the agreement. The amount of payment is calculated proportionally to the scope of the service provided, taking into account the agreed price or remuneration. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the performed service.

  7. The right to withdraw from a distance agreement does not apply to the consumer in relation to agreements:

    (1) for the provision of services, if the Seller has fully performed the service with the explicit consent of the consumer, who has been informed before the provision begins that, upon completion of the service by the Seller, the right to withdraw from the contract will be lost;

    (2) in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiration of the withdrawal period;

    (3) for the supply of non-prefabricated goods, manufactured according to the consumer's specifications or serving to satisfy their individual needs;

    (4) for the supply of goods that are liable to deteriorate rapidly or have a short shelf life;

    (5) for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;

    (6) for the supply of goods that are, after delivery, according to their nature, inseparably mixed with other items;

    (7) where the product is damaged and is not suitable for further resale in its unchanged form.

     

9. PROVISIONS CONCERNING ENTREPRENEURS

  1. This section of the Regulations and the provisions contained therein apply exclusively to Customers and Service Recipients who are not consumers.

  2. The Seller has the right to withdraw from the Sales Agreement concluded with a Customer who is not a consumer within 14 calendar days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may occur without stating a reason and does not give rise to any claims on the part of the Customer who is not a consumer against the Seller.

  3. In the case of Customers who are not consumers, the Seller has the right to limit the available payment methods, including requiring full or partial prepayment, regardless of the chosen payment method and the fact of concluding the Sales Agreement.

  4. From the moment the Seller releases the Product to the carrier, the benefits and burdens related to the Product, as well as the risk of accidental loss or damage to the Product, pass to the Customer who is not a consumer. In this case, the Seller is not responsible for the loss, shortage, or damage to the Product that occurred from the moment it was accepted for transport until it was issued to the Customer, as well as for delays in the shipment.

  5. If the Product is sent to the Customer who is not a consumer via a carrier, the Customer is obliged to inspect the shipment at the time and in the manner accepted for such shipments. If the Customer finds that the Product has been lost or damaged during transport, he is obliged to take all necessary steps to determine the carrier's liability.

  6. In accordance with Article 558 § 1 of the Civil Code, the Seller's liability under the warranty for the Product to the Customer who is not a consumer is excluded.

  7. In the case of Service Recipients who are not consumers, the Service Provider may terminate the agreement for the provision of an Electronic Service with immediate effect and without giving any reason by sending the relevant statement to the Service Recipient.

  8. The liability of the Service Provider/Seller towards the Service Recipient/Customer who is not a consumer, regardless of its legal basis, is limited - both within a single claim and for all claims in total - to the amount of the price paid and the delivery costs under the Sales Agreement, but not more than one thousand Polish zlotys. The Service Provider/Seller is liable to the Service Recipient/Customer who is not a consumer only for typical foreseeable damages at the time of conclusion of the agreement and is not liable for lost profits to the Service Recipient/Customer who is not a consumer.

  9. All disputes arising between the Seller/Service Provider and the Customer/Service Recipient who is not a consumer are subject to the jurisdiction of the court having jurisdiction over the Seller/Service Provider's registered office.

10. FINAL PROVISIONS

  1. Agreements concluded through the Online Store are concluded in the Polish language.

  2. Change of the Regulations:

    1. The Service Provider reserves the right to make changes to the Regulations for important reasons, i.e. changes in legal regulations; changes in payment and delivery methods - to the extent that these changes affect the implementation of the provisions of these Regulations.

    2. In the case of agreements concluded on the basis of these Regulations of a continuous nature (e.g. provision of an Electronic Service - Account), the amended regulations bind the Service Recipient if the requirements specified in Art. 384 and 384[1] of the Civil Code are met, i.e. the Service Recipient has been properly informed about the changes and has not terminated the agreement within 14 calendar days from the date of notification. In the event that the amendment to the Regulations results in the introduction of any new fees or an increase in existing ones, the Service Recipient who is a consumer has the right to withdraw from the agreement.

    3. In the case of agreements concluded on the basis of these Regulations of a different nature than continuous agreements (e.g. Sales Agreement), changes to the Regulations do not in any way affect the rights acquired by Service Recipients/Customers who are consumers before the effective date of the changes to the Regulations, in particular, changes to the Regulations do not affect orders already placed or submitted and contracts concluded, performed, or executed.

  3. In matters not regulated in these Regulations, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the provision of electronic services of July 18, 2002 (Journal of Laws 2002 No. 144, item 1204 as amended); for Sales Agreements concluded until December 24, 2014, with Customers being consumers - the provisions of the Act on the protection of certain consumer rights and liability for damage caused by a dangerous product of March 2, 2000 (Journal of Laws 2000 No. 22, item 271 as amended) and the Act on specific conditions of consumer sales and amending the Civil Code of July 27, 2002 (Journal of Laws 2002 No. 141, item 1176 as amended); for Sales Agreements concluded from December 25, 2014, with Customers being consumers - the provisions of the Consumer Rights Act of May 30, 2014 (Journal of Laws 2014, item 827 as amended); and other relevant provisions of generally applicable law.

11. WITHDRAWAL FORM TEMPLATE (ANNEX NO. 2 TO THE CONSUMER RIGHTS ACT)

Withdrawal form template (this form should be completed and sent back only if you wish to withdraw from the contract)

– Addressee:

OTOLANDIA ul. Postępu 2, 02-676 Warsaw otolandia.pl sklep@otolandia.pl

– I/We() hereby inform about my/our() withdrawal from the sales contract of the following items() the delivery contract of the following items() the contract for work consisting of the performance of the following items() / the provision of the following service()

– Date of contract conclusion() / receipt()

– Name and surname of the consumer(s)

– Consumer(s) address

– Consumer(s) signature (only if the form is sent in paper version)

– Date

(*) Delete as appropriate.

 
 
 
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